Please fill out the online consultation form, providing your main symptoms, health status, past medical history, and relevant photos. After receiving your information, the doctor will conduct a comprehensive analysis and respond with diagnostic opinions and treatment suggestions via email or the agreed-upon contact method. If traditional Chinese medicine is required, the prescription and dispensing arrangements will be further confirmed based on your individual circumstances.

For an initial consultation, you will generally be asked to provide:Your name, age, sex, height, and weight;Your main symptoms and how they developed;Relevant medical, surgical, and allergy history;Current medications and supplements;Basic information about diet, sleep, mood, urination, and bowel movements;Clear photos of your tongue, both palms, and both ears;Recent medical reports or test results, if available.Complete information helps the practitioner better understand your overall condition. Do not stop or change any prescribed medication without consulting the healthcare professional who prescribed it.

Because an in-person examination is not available during an online consultation, these photos provide supplementary information for a TCM assessment. The tongue photo helps the practitioner observe features such as tongue color, coating, texture, and moisture. Photos of the palms and ears may provide additional reference information about your overall condition.Photos alone are not sufficient for diagnosis and do not replace a medical history, physical examination, laboratory testing, or diagnostic imaging. They are reviewed together with your symptoms, history, and other information.

Please shoot in natural daylight, with filters, beauty effects, and flash off. Do not brush your tongue before shooting, and try to avoid drinking coffee, tea, juice, or eating foods that easily stain the tongue.Please take photos separately:A frontal photo of the tongue naturally protruding;The tongue is gently curled upwards to reveal a photo of the area beneath it.When taking the photo, keep the camera roughly parallel to your tongue and avoid sticking your tongue out too forcefully. The photo should be clear, without shadows, and show the entire surface of your tongue. It's best to take the photo before eating or drinking colored beverages.

Luyantang generally responds within 12 hours on business days and within 24 hours on weekends and holidays, based on U.S. Pacific Time. Complex cases or consultations requiring additional information may take longer.If you have not received a response within this timeframe, please check your spam or junk folder or contact us through one of the methods listed on the website.

Yes. Luyantang provides online TCM consultation services for patients in the United States and other countries and regions.If you require traditional Chinese medicine, whether delivery is possible, and the specific costs and delivery time, will depend on the customs, import regulations, and logistical conditions of the receiving country or region. Please indicate your country or region when submitting your medical consultation information so that we can confirm in advance.

No. An online TCM consultation may provide general health guidance, a TCM assessment, and personalized wellness recommendations, but it cannot fully replace a physical examination, laboratory testing, diagnostic imaging, or hospital-based diagnosis.If you experience chest pain, difficulty breathing, altered consciousness, severe abdominal pain, significant bleeding, signs of a stroke, or another medical emergency, call 911 or go to the nearest emergency room immediately. Do not wait for an online response.

Usually not. For a follow-up consultation, you will mainly need to provide:Changes in your symptoms;Your response to the previous recommendations or herbal medicine;Any new discomfort or concerns;Changes in medications, test results, or overall health;Updated tongue or other photos, if requested.If a significant amount of time has passed or your health condition has changed substantially, the practitioner may ask you to complete a new consultation form.

Yes. You may complete the online consultation form in either Chinese or English, and we can respond in the corresponding language.If any medical records or test reports are written in another language, please provide an English translation or a brief summary whenever possible so that the practitioner can accurately understand the information.